QUE USER GUIDE

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Que Pod Platform

USB to Micro USB Cable

Que Pod

Que Power Supply

Que Pod Platform

USB to Micro USB Cable

Que Pod

Que Power Supply

User Guide

Insert the Pod by dropping the magnetic base into the Power Supply until it clicks into place. Que features a secure magnetic connection that makes switching between pods simple and discreet.

To avoid residue buildup, remove the Pod from the Power Supply when not in use.

Inhale on the pod mouthpiece to activate the Power Supply. The LED on the Power Supply will illuminate to indicate activation.

Each activation can last up to 10 seconds.

Insert the included Micro USB to the bottom of the Que Power Supply, then connect the USB to a power adapter or active USB port (not included). For the best performance, charge the Power Supply often after use.

While the Power Supply is charging, the small LED on the device will light up and remain lit. Once the device reaches a full charge, the LED will turn off.

If the device is plugged into an active USB port or wall adapter and the light is not lit, it has a full charge.

Pod is empty when vapor is no longer produced after activation. Due to headspace, the pod may still produce vapor after the reservoir appears empty because of out of view oil absorbed in the atomizer. Learn More

Frequently Asked Questions

FAQ

The Que Pod is only compatible with the Que Power Supply. Do not attempt to use power supply with a different brand pod.

  1. If installed, remove the Pod from the Power Supply.
  2. Dip a cotton swab in isopropyl alcohol to clean.
  3. Clean the contact points on the inside of the device and the bottom of the pod. This will remove any oil or debris that may affect the connection. 
    • Dry thoroughly.
    • Avoid dropping the device. 
    • Avoid exposure to heat or moisture. 
    • Do not attempt to repair or modify the device. 

  1. Insert micro-USB connector into the charging port at the bottom of the device. To begin charging your Luster, insert the USB connector into an active USB port or adapter.
  2. If the device connects to an active USB port and the light is not illuminated, it has reached a full charge.
  3. Charge your device often to ensure the best performance.

  1. Connect the Power Supply to an active USB port to make sure the device is charged.
  2. Re-add Pod to ensure a positive connection.
  3. Remove pod if installed, then use a cotton swab dipped in a small amount of isopropyl alcohol to clean the contact points on the bottom of the pod and the inside of the device.
    • Make sure contact points are dry before re-adding cartridge.

If your product is within the warranty period and is not working properly, return the device, with the receipt, to the retailer where you purchased it.

Que uses a breath-activated, subtle LED light to indicate the device is in use.

It depends. Many variables affect how many activations an individual cartridge can provide. Factors include the duration of inhalation and the type of plant-derived extract.

 

Our cartridges vaporize oil at a consistent rate of 5mg per 3-second draw. Based on this level of consumption, a 0.5mL cartridge would last about 100 draws.

Battery life depends on how long and how often the device is in use. A premium 330mAh rechargeable Li-ion battery powers the Que.

 

The power supply provides enough energy to vaporize a half gram cartridge on a full charge cycle. A typical Li-ion battery will lose 20% of its capacity after 300 full cycles. It will continue to supply the same power but will not last as long between charges. 

All Jupiter Research vaporizers shut off after 10 seconds of inhalation.

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