FAQ

General

Jupiter Research sells in large wholesale quantities to verifiable growers, extractors, and retailers. Submit an interest form or contact us at 1-480-867-6100 or info@jupiterresearch.com to begin an order.

For individual purchases, visit vapepartsmart.com to buy authentic Jupiter Research power supplies. For ingredient-containing cartridges, consumers should purchase compliant, tested products through licensed dispensaries, delivery services, or retailers only. Ingredient-containing cartridges should never be modified or tampered with.

Yes. We are excited about the future of international vaporizer sales, as legalization continues around the globe, including Canada launching adult-use sales in October 2018 and concentrates later this year (2019). Jupiter Research is working with some of the largest Canadian LPs to design their vaporizer products.

International sales represent a growing sector for us, and we have a dedicated team in Canada for our Canadian customers, and London for our European sales in legalized markets such as the Netherlands, Germany, and Spain. We are in the process of opening a warehouse in Ontario, to expand our operations and fulfillment capabilities in the greater Toronto area. 

U.S.-based vaporizer sales continue to dominate our sales and revenue mix as new emerging markets develop and expand with new vaporizer adoption rises. We work in each of the U.S.’s legal markets and have significant market share across recreational and medical states.

Yes. Jupiter distributes CCELL® technology product lines and our customers have the option to customize and private label with their designs. We pride ourselves on working with a wide array of brands; in fact, most of our orders are custom designed products.

Additionally, Jupiter Research proprietary vaporizer devices have been licensed to brands in the U.S. and abroad, such as Kanabo VapePod and Airovapor. To learn more about our partnership with Kanabo, click here.

We currently do not sell directly to consumers.

For individual purchases, visit vapepartsmart.com to buy authentic Jupiter Research power supplies. For ingredient-containing cartridges, consumers should purchase compliant, tested products through licensed dispensaries, delivery services, or retailers only. Ingredient-containing cartridges should never be modified or tampered with.

No. Jupiter Research cartridges and power supplies are not to be used for tobacco-derived products.

Quality Control

Safety data sheets are available to legal and authorized cannabis companies seeking additional information. Please contact info@jupiterresearch.com or your Account Executive with any questions.

Jupiter Research devices and cartridges utilize CCELL® technology, a leading manufacturer of vaporizer devices and cartridges based in Shenzhen, China. As a designer, developer, and distributor of hardware and technology, Jupiter products are designed in the U.S. (Phoenix, AZ) and manufactured in the high-tech Chinese hub of Shenzhen.

Our growing team of nearly 40 individuals in engineering, marketing and operations, product development, sales, and short-run print production operates at Jupiter Research headquarters located in central Phoenix. Additionally, Jupiter has remote staff throughout the U.S., Canada, Europe, and China.

In Shenzhen, the Jupiter Research team includes quality assurance specialists, project managers, and liaisons helping to oversee production for our customers. Full manufacturing operations reside in Shenzhen, China.

No. Jupiter Research manufactures vaporization hardware and partners with legal and authorized businesses extracting natural plant-based oil that fill, seal, and deliver cartridges to legal and authorized retailers.

No. At no point in our supply chain does Jupiter Research utilize Vitamin E acetate nor do we recommend its use to customers. We sell our cartridges and pods empty of ingredients to legal and authorized businesses extracting natural plant-based oil. We do not advise on formulations or extraction processes, and highly recommend our customers consult experts to craft oil compliant to state and national regulations. 

We consider the safety of our devices and cartridges of the utmost importance and do everything in our power to ensure our products are as safe as possible for our customers. We use materials compliant with Food and Drug Administration (FDA) rules and regulations for the parts that come in contact with oil or the customer. We test all of the wetted components in our cartridges per FDA food-grade standards.

Yes. Our engineering team works with CCELL® to conduct tests showing the safety of the ceramic used in all our products (cartridges, all-in-ones, and pods). We have conducted a variety of heavy metal testing for our cartridges, using Phase 3 California compliance testing as a benchmark.

No. Our CCELL® ceramic wick contains a dry, unprimed atomizer that is only wetted once the reservoir is filled with oil.

Yes. Our metal components are made of SnCo (tin-cobalt) plated brass. We have switched all of our products to a low lead brass and the SnCo plating has been tested to FDA standards and is considered food-grade.

All Li-ion battery cells used in our products meet the requirements of UN38.3, ensuring they are safe for air transportation.  All Jupiter products include short-circuit protection that disables the output if a short is detected. Rechargeable products include overcharge protection to protect the battery cell.

Product Care

USB

Remove the Cartridge, screw in the included USB charger into the top of the Power Supply, and connect the device to an active USB port or adapter.

Micro-USB

Remove the Cartridge, plug in the included micro-USB to the bottom of the device, then connect the USB to an active USB port or adapter.

Charge your device after use to ensure the best experience.

For the best performance, prevent condensation by keeping the contact pins inside the device and on the bottom of the pod clean and dry. 

  1. Remove the Cartridge from the Power Supply.
  2. Use a cotton swab dampened with isopropyl alcohol to clean the contact points.
  3. Allow contact pins to dry thoroughly before use.
    • Avoid dropping the device.
    • Avoid exposure to moisture.
    • Do not attempt to repair or modify the device.

If no draw-activation occurs, try the following: 

  • Make sure power supply is charged. 
  • Rotate mouthpiece to ensure positive connection between the Cartridge and Power Supply.
  • Separate the Cartridge from the Power Supply, then clean the contact points in the device and the bottom of the cartridge with a cotton swab dipped in a small amount of rubbing alcohol. 

If your product is within the warranty period and is not working properly, return the device, with the receipt, to the retailer where you purchased it. 

While the Standard and Compact are charging, the light tip will light up and remain lit. Once the device reaches a full charge, the light tip will flash 20 times and then turn off.

If the device is plugged into an active USB port or wall adapter and the light tip is not lit, it has a full charge.

All cartridges may leak when transported from a lower elevation to a higher elevation. The degree of leakage depends on how full the cartridge is, how large the increase in elevation is, and the speed at which the elevation changes.

To prevent leakage, store the cartridge with the mouthpiece pointing downward.

Product Use

It depends. Many variables affect how many draws an individual cartridge can provide. Factors include the duration of inhalation and the type of plant-derived extract.

Our cartridges vaporize oil at a consistent rate of 5mg per 3-second draw. Based on this level of consumption, a 0.5mL cartridge would last approximately 100 draws.

Battery life depends on how long and how often the device is in use. Premium rechargeable Li-ion batteries with different capacities (mAh) power the Liquid6 devices. On average, the power supply provides enough energy to vaporize a half gram (0.5ml) cartridge on a full charge cycle.

A typical Li-ion battery will lose 20% of its capacity after 300 full cycles. It will continue to supply the same power but will not last as long between charges.

Cartridge is empty when vapor is no longer produced after a 3-second activation. Due to headspace, the cartridge may still produce vapor after the reservoir appears empty because of out of view oil absorbed in the atomizer. Learn More

No. Our cartridges are designed for a single-use only.

Our cartridges feature a standard 510 threaded connection for universal compatibility. Liquid6 Cartridges also include two airflow paths for auto-draw and button-activated power supplies.

Despite these considerations, we cannot guarantee cartridge compatibility with non-Jupiter power supplies.

The light tip on the Standard and Compact and the light indicator for Palm and Silo indicate the charge status of the device.

  • When the battery is low, the light tip will flash 10 times indicating the need to charge the device. When the device is in need of recharging, the light will no longer illuminate.
  • When the device is charging, the light will light up and remain illuminated.
  • When the device reaches a full charge, the light will flash 20 times and then turn off. If the device is plugged in to an active USB port and the light tip is not lit, it has a full charge.

The light tip on the Standard and Compact devices will flash 10 times when the battery needs recharging. The light activator on the Palm and Silo will not illuminate and the device will not activate when the battery needs recharging.

We recommend charging your device often after use to ensure the best experience.

All Jupiter Research vaporizers shut off after 10 seconds of inhalation.

U.S. Federal Aviation Regulations dictate transport and use of substances and pharmaceuticals. Visit the Federal Aviation Administration website for the latest information.

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