CCELL® Warranty

As an authorized CCELL® distributor, Jupiter can assist with troubleshooting power supplies. However, with the recent ban on shipping vape products, we are no longer able to fulfill consumer warranty replacements.

Contact us

Live Support Hours:
Monday–Friday, 8:30 am–5:30 pm MST

Main Number:

Closed during most U.S. federal holidays

Email Address:

Please fill the form below and include your product issue details. If troubleshooting does not resolve the issue, we advise consumers to contact the retailer where the power supply was purchased from for replacement options.


Frequently Asked Questions

Jupiter Research partners with licensed extractors, growers, and producers that fill, seal, and deliver Liquid6 Cartridges to licensed retailers.

No. Liquid6 Cartridges are designed for single-use only.

It depends. Many variables affect how many activations an individual cartridge can provide. Factors include the duration of inhalation and the type of plant-derived extract.

Our cartridges vaporize oil at a consistent rate of 5mg per 3-second draw. Based on this level of consumption, a 0.5mL cartridge would last about 100 draws.

  1. Cartridge is empty when vapor is no longer produced after activation. Due to headspace, the cartridge may still produce vapor after the reservoir appears empty due to out of view oil absorbed in the atomizer.

Liquid6 Cartridges are compatible with all Liquid6 Power Supplies. Liquid6 Cartridges feature a standard 510 thread connection found in many non-Jupiter power supplies and also include two airflow paths for auto-draw and button-activated power supplies.

Despite these considerations, we cannot guarantee cartridge compatibility with non-Jupiter power supplies.

If no draw-activation occurs, try the following: 

  • Make sure Power Supply is charged. 
  • Rotate mouthpiece to ensure positive connection between the Cartridge and Power Supply.
  • Separate the Cartridge from the Power Supply, then clean the contact points in the device and the bottom of the cartridge with a cotton swab dipped in a small amount of rubbing alcohol. 

If your product is within the warranty period and is not working properly, return the device, with the receipt, to the retailer where you purchased it. 

No. Jupiter Cartridges and Power Supplies are not to be used for tobacco-derived products.

  1. All cartridges may leak when transported from a lower elevation to a higher elevation. The degree of leakage depends on how full the cartridge is, how large the increase in elevation is, and the speed at which the elevation changes.

    To prevent leakage, store the cartridge with the mouthpiece pointing downward.

U.S. Federal Aviation Regulations dictate transport or use of substances and pharmaceuticals. Visit the Federal Aviation Administration website for more information.

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