As an authorized CCELL® distributor, Jupiter Research can assist with troubleshooting power supplies.

If you have purchased your warranted Jupiter Cartridge or All-in-one vaporizer from an authorized Jupiter retailer or reseller, you must contact the original place of purchase with your original receipt to handle all warranty claims. All purchases of Cartridges/Devices made at an authorized Jupiter retailer or reseller are to be brought directly to that particular retailer or reseller for evaluation, not Jupiter Research.


If you have purchased your warranted Jupiter Research Device directly from Jupiter, please contact for a return materials authorization number.

Once the Jupiter Research Customer Support Department determines the product is eligible under a warranty set forth below, a “Return Authorization Number” will be issued to you along with shipping instructions. Issuance of a Return Authorization Number does not mean that Jupiter will necessarily accept the warranty claim as valid; conditions that make a Device ineligible for warranty may be identified upon Jupiter Research’s receipt of the returned Device.

Contact Us

Live Support Hours:
Monday–Friday, 8:30 am–5:30 pm MST

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Closed during most U.S. federal holidays

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Please fill the form below and include your product issue details.


Frequently Asked Questions

Jupiter Research partners with licensed extractors, growers, and producers that fill, seal, and deliver Liquid6 Cartridges to licensed retailers. Jupiter does not fill or sell filled cartridges. 

No. Cartridges are designed for single-use only.

It depends. Many variables affect how many activations an individual cartridge can provide. Factors include the duration of inhalation and the type of plant-derived extract.

Our cartridges vaporize oil at a consistent rate of 5mg per 3-second draw. Based on this level of consumption, a 0.5mL cartridge would last about 100 draws.

  1. Cartridge is empty when vapor is no longer produced after activation. Due to headspace, the cartridge may still produce vapor after the reservoir appears empty due to out of view oil absorbed in the atomizer.

Liquid6 Cartridges are compatible with all Liquid6 Power Supplies. Liquid6 Cartridges feature a standard 510 thread connection found in many non-Jupiter power supplies and also include two airflow paths for auto-draw and button-activated power supplies.

Despite these considerations, we cannot guarantee cartridge compatibility with non-Jupiter power supplies.

If no inhale activation occurs, try the following: 

  • Make sure Power Supply is charged. 
  • Rotate mouthpiece to ensure positive connection between the Cartridge and Power Supply.
  • Separate the Cartridge from the Power Supply, then clean the contact points in the device and the bottom of the cartridge with a cotton swab dipped in a small amount of rubbing alcohol. 

If your product is within the warranty period and is not working properly, return the device, with the receipt, to the retailer where you purchased it. 

No. Jupiter Cartridges and Power Supplies are not to be used for tobacco-derived products.

  1. All cartridges may leak when transported from a lower elevation to a higher elevation. The degree of leakage depends on how full the cartridge is, how large the increase in elevation is, and the speed at which the elevation changes.

    To prevent leakage, store the cartridge with the mouthpiece pointing downward.

U.S. Federal Aviation Regulations dictate transport or use of substances and pharmaceuticals. Visit the Federal Aviation Administration website for more information.