Frequently Asked Questions

Liquid6

The light tip of our Liquid6 vaporizer indicates the charge status of the device.

Indications:

  • When the battery is low, the light tip will flash 10 times indicating a charge is needed. Please note: when the battery is fully exhausted the light tip will no longer illuminate.
  • The light tip will light up when the device is charging and will remain illuminated during charging.
  • When the device is fully charged, the light tip will flash 10 times indicating a full charge has been reached. The light tip will then turn off. If the Liquid 6 device is plugged in to an active USB port and the light tip is not lit, it is fully charged.

The light tip on our Liquid6 Standard and Compact will flash when the device needs to recharge. The haptic feedback feature on our Liquid9 will pulse multiple times, indicating the battery is close to running out. See FAQs for Liquid6 pulse indicators & Liquid9 pulse indicators for more information.

We recommend charging your power supply after use to ensure the best experience. All Jupiter

The halo at the end of the Liquid6 device will light up, and remain lit, while the device is charging. Once the device has finished charging, the light tip will pulse 10 times indicating a full charge has been reached, and then the pulsing will stop.

It depends how long and how often you use it. A Liquid6 Power Supply will usually provide enough energy to vaporize a half gram cartridge on a single charge.

A typical Li-ion battery will lose 20% of its capacity after 300 full cycles. It will continue to supply the same power, but will not last as long between charges.

It depends. Many calculations go into determining how many puffs an individual cartridge will provide. The duration of your inhalation and the type of plant derived extract used each contribute. We cannot guarantee the number of puffs available with each of our products.

Our Liquid6, Liquid9, LiquidX and Palm vaporizer batteries allow activations with a maximum duration of 10 seconds.

Liquid9

Our Liquid9 device uses haptic feedback to indicate when the device is in use. The vibration indicator is felt as soon as inhalation starts. Additional pulses help to indicate battery life, and the need to recharge:

  • One pulse = 30% battery capacity remaining
  • Two pulses = 10% battery capacity remaining
  • Halo flashes five times = battery needs recharging

If no activation occurs:

  • Rotate mouthpiece to ensure positive connection.
  • Make sure device is charged.
  • Remove cartridge if installed, then clean the contact points on the power supply & the cartridge with a cotton swab and small amount of rubbing alcohol.

If your product is within the warranty period and is not working properly, return the device, with the receipt, to the retailer where you purchased it.

The device can be separated from the cartridge to clean the contact points (the top of the power supply & the bottom of the cartridge).

  • Remove cartridge and sleeve, then clean the contacts with a cotton swab and a small amount of rubbing alcohol. This will remove any oil or debris that may affect the contact points.
  • Avoid dropping the device.
  • Avoid exposure to moisture.
  • Do not attempt to repair or modify the device.

It depends how long and how often you use it. A Liquid9 device will usually provide enough energy to vaporize a half gram cartridge on a single charge.

A typical Li-ion battery will lose 20% of its capacity after 300 full cycles. It will continue to supply the same power, but will not last as long between charges.

It depends. Many calculations go into determining how many puffs an individual cartridge will provide. The duration of your inhalation and the type of plant derived extract used each contribute. We cannot guarantee the number of puffs available with each of our products.

Our Liquid6, Liquid9, LiquidX and Palm vaporizer batteries allow activations with a maximum duration of 10 seconds.

LiquidX

No. Our disposable vaporizer platform, the LiquidX, does not require recharging.

It depends. Many calculations go into determining how many puffs an individual cartridge will dispense. The duration of your inhalation and the type of plant derived extract used each contribute. We cannot guarantee the number of puffs available with each of our products.

Our Liquid6, Liquid9, LiquidX and Palm vaporizer batteries allow activations with a maximum duration of 10 seconds.

We oversized the battery in the LiquidX platform to ensure that all of the liquid would be vaporized before the battery was depleted. It depends how long and how often you use it.

Reactive (RA100)

Reactive is a new 510 thread cartridge and variable voltage power supply by Jupiter Research. Reactive incorporates CCELL® heating technology with an expanded air flow design, which delivers full flavor and cool vapor without harshness or burning. The device has 650mAh battery capacity, three power settings, and charges using a USB.

The Reactive device is compatible with Reactive and Liquid6 cartridges, and most 510 thread cartridges.

  • When the battery is low and needs to be recharged, the LED on the power button flashes 10x.
  • When the device is plugged in to an active USB port, all LEDs flash 3 times. During charging, power level LEDs flash in sequence of low-medium-high. When the device reaches a full charge, all LEDs will light and remain lit while connected to power.
  • The LED on the power button lights for 3 seconds when the device detects a short circuit. Remove the cartridge and clean the contact points with a cotton swab and a small amount of alcohol. If the problem persists, the cartridge may be shorted.

Using Reactive

  • Screw cartridge on to the power supply until finger tight.
  • 5 quick presses of the power button turn the power supply on/off
    • The device power setting is set to High as the default.
  • Press and hold the power button while drawing air through the mouthpiece.
    • Each activation can last up to 10 seconds

Adjusting Power Settings (Voltage)

  • Press the power button 3 times to enter power mode and adjust the power setting and vapor output.
  • To select a power setting, press the power button to cycle through the power settings and hold the power button down for 2 seconds to save the power setting and exit power mode.
  • After 10 seconds of no activity, the power supply will exit power mode.

Power Setting Indications

  • Low power is indicated by the bottom LED (farthest from the power button)
  • Medium power is indicated by the middle and bottom LED
  • High power is indicated by all 3 LEDs
  1. When the battery is low and needs to be recharged, the LED on the power button flashes 10x.
  2. Charge the battery by using the USB to micro-USB cable:
  3. Insert micro-USB connector into the charging port at the bottom of the device and the USB connector into an active USB port or adapter.
  4. When first plugged in to an active USB port, all LEDs flash 3 times. While charging, all 3 power level LEDs will cycle. When fully charged, all LEDs will remain lit.
  5. If the device connects to an active USB port and the light is not illuminated, it has a full charge.

Charge your battery after use to ensure the best experience

  1. If installed, separate the cartridge from the device.
  2. Use a cotton swab with a small amount of rubbing alcohol to clean the contact points located on the bottom of the cartridge and the top of the device. This will remove oil or debris that may affect the connection between the cartridge and the device.
  • Make sure contact points are dry before re-adding cartridge to the device.
  • Avoid dropping the device.
  • Avoid exposure to moisture.
  • Do not attempt to repair or modify the device.
  1. Connect device to an active USB port to make sure the battery is charged.
  2. Re-add cartridge to ensure positive connection.
  3. Remove cartridge if installed, then use a cotton swab and a small amount of rubbing alcohol to clean the contact points on the bottom of the cartridge and the top of the device.
  4. Make sure contact points are dry before re-adding cartridge.

If your product is within the warranty period and is not working properly, return the device, with the receipt, to the retailer where you purchased it.

Uno

Uno is a new CCELL® Pod platform offering optimal vapor production, consistency, and flavor. The rechargeable Uno Power Supply has a 370mAh battery capacity, is sleek and compact, and is available in Red, Blue, Black, Charcoal, or can be customized for your brand. The CCELL® Pod Cartridge, available in a 0.5mL capacity, features a magnetic base that easily snaps into place.

The Uno Power Supply is only compatible with magnetic CCELL® Pod cartridges with Uno specific mouthpieces.

  1. The light center of the Uno device indicates the status and battery life of the device.
  2. The UNO uses a breath-activated subtle LED light to indicate the device is in use.
  3. When the battery is low, the LED light will flash 10 times.
  4. When the battery begins to charge, the LED lights up and remains lit. When the battery reaches a full charge, the LED light will flash 20 times and then turn off.

It depends. Many variables affect how many puffs an individual cartridge can provide. Factors include the duration of inhalation and the type of extract.

  • It depends on how long and how often the device is in use. A full charge will usually last as long as a half gram cartridge.
  • The typical estimated life of a Li-ion battery is about 300-500 full charge cycles.
  • After 300 full cycles, a typical Li-ion battery will lose 20% of its capacity. It will continue to supply the same power but will not last as long between charges.
  1. Insert micro-USB connector into the charging port at the bottom of the device. To begin charging your Uno, insert the USB connector into an active USB port or adapter.
  2. When the battery reaches a full charge, the light on the device will flash 20 times and then turn off.
  3. If the device connects to an active USB port and the light is not illuminated, it has reached a full charge.

Charge your device after use to ensure the best experience.

  1. Connect device to an active USB port to make sure the battery is charged.
  2. Re-add cartridge to ensure positive connection.
  3. Remove cartridge if installed, then use a cotton swab and a small amount of rubbing alcohol to clean the contact points on the bottom of the cartridge and the top of the device.
    • Make sure contact points are dry before re-adding cartridge.

If your product is within the warranty period and is not working properly, return the device, with the receipt, to the retailer where you purchased it.

General

No. Our devices are not to be used for tobacco derived products.

Jupiter products are sold to licensed wholesale brands who carry their products in Dispensaries and online retailers across the world. Many of the products you know and love are Jupiter customers. For large quantities, contact us to work with an Account Executive in your region. For individual purchase of cartridges and power supplies, please visit vpm.com/jupiter-vapes/.

Please note: We do not sell to consumers or unlicensed businesses.

No. Jupiter cartridges are designed for single use, only.

At this time we do not sell to consumers. For individual purchase of cartridges and power supplies, please visit vpm.com/jupiter-vapes/.

For all inquiries on pricing please contact us at info@jupiterresearch.com.

Know that your order is extremely important to us. Our team works as quickly as possible with filling our partner’s orders.

  • For customized products expect a 4-6 week timeline, depending on graphic approval and timelines from our manufacturing team.
  • For Jupiter branded products our fulfillment center is able to prepare shipments within 2 business days.

Return policy on Jupiter cartridges and batteries depends on the retail location that you purchased from. Please contact the location where your device or cartridge was purchased, and provide your original purchase receipt.

The warranty on our devices covers defects in material or workmanship, and is available to the retailer who purchased the power supply from Jupiter Research. Return your device to the original retailer.

For wholesale buyers, please review Terms & Conditions.

Jupiter cartridges are designed for single use, only. They are filled by the extractor/processor that produced the extract and sealed before delivery to the retailer.

All Li-ion battery cells used in Jupiter products meet the requirements of UN38.3, ensuring they are safe for air transportation.

All Jupiter products include short-circuit protection that disables the output if a short is detected. Rechargeable products include on-board charging control to protect the cell from overcharging if they are accidentally charged with an adapter from another brand.

At Jupiter Research we have done our best to develop cartridges compatible with as many batteries as possible. We use a standard 510 thread and include two air flow paths in the base; one for breath actuated batteries and one for button actuated batteries.

Although these considerations have been made, we cannot guarantee our cartridges are compatible with every vaporizer available on the market today or the in the future.

All cartridges may leak when transported from a lower elevation to a higher elevation. The degree of leakage depends on how full the cartridge is, how large the increase in elevation, and how rapidly the elevation change.

To prevent leakage, store the cartridge with the mouthpiece pointing downward during large elevation changes or air travel.

Federal Aviation Laws dictate transport or use of legal and illegal substances and pharmaceuticals. Visit the FAA website for more information. Travel at your own risk.

When the device or cartridge stops producing vapor and you can see that all liquid has been dispensed from the reservoir.