LIMITED WARRANTIES

Jupiter Research, LLC (“Jupiter” or “Jupiter Research”) liquid cartridges, pod cartridges, power supplies, all-in-one vaporizers, and any other hardware (altogether “Devices” and each a “Device”) are guaranteed against defects in materials and workmanship during normal and customary use for a period of twelve (12) months from the date of manufacture (which can be identified by the lot code) or six (6) months from the date of purchase from an authorized Jupiter Research retailer or reseller (if an end consumer).

<br><br>This warranty regarding Jupiter Research Devices does NOT cover normal wear and tear. This warranty excludes damage resulting from abuse, accident, modifications, or otherwise damaged through the act or neglect of the consumer or a third party. Jupiter Research makes no warranties as to other parts with which such Devices may be combined, including, but not limited to, any bonding or connection between the Device and any other parts with which it is joined by a party other than Jupiter Research. Jupiter Research will replace any defective Devices with like-kind product. Reimbursement for the replacement of the contents (e.g., oil) of any cartridges used with the Device are excluded by this warranty.

Jupiter liquid and pod cartridges (altogether “Cartridges”) are guaranteed against defects in materials and workmanship during normal and customary use for a period of twelve (12) months from the date of manufacture (which can be identified by the lot code) or six (6) months from the date of purchase from an authorized Jupiter Research retailer or reseller (if an end consumer).

This warranty regarding Jupiter Cartridges does NOT cover normal wear and tear. This warranty excludes incompatibility of materials with the fluid being loaded into the Cartridges. This warranty excludes damage resulting from abuse, accident, modifications, or otherwise damaged through the act or neglect of the consumer or a third party. Jupiter Research makes no warranties as to other parts with which such Cartridge may be combined, including, but not limited to, any bonding or connection between the Cartridge and any other parts with which it is joined by a party other than Jupiter Research. Jupiter Research will replace any defective Cartridges with like-kind product. Reimbursement for the replacement of the contents (e.g., oil) of the Cartridges are excluded by this warranty.

*Chemical compatibility is applicable to licensed businesses.

Many of our plastic reservoir products use Engineering Thermoplastic (ETP) for the housing. We chose ETP for its clarity, strength, and chemical compatibility. Although ETP is known for its chemical resistance, you should be aware it is not fully compatible with many terpenes frequently found in extracts. Due to the known variation in extracts, Jupiter cannot be responsible for chemical compatibility with any extract.

You have invested time and money in formulating your extract to meet your customers’ expectations. Jupiter Research has similarly invested in designing and testing the Device you are going to use to present your extract to your customer. Everyone’s extracts are different: different strains, indoor v. outdoor grown, a distillate with terps added back, winterized BHO, CO2, or Ethanol extracts. These have all been used successfully in Jupiter Devices. While infrequent, extracts exist that will not function properly or have an adverse reaction in Jupiter Cartridges. These incompatibilities end up costing time and money when they are discovered on the production line.

Although incompatibility is rare, losses can mount rapidly during production. In order to eliminate potential losses due to the discovery of incompatibility during production, we strongly suggest that you test your extract in Jupiter Devices before you go to production. Incompatibility with materials in the Devices is not covered by Jupiter’s warranty. This is true if you are a new client or an existing client with a new formulation. We can supply sample quantities, and a suggested test protocol is detailed below. For extracts that are not compatible with ETP, we can supply alternative materials including glass (may require an additional charge). We are confident that we can supply a Device that will meet your needs, but we cannot guarantee it.

Suggested Minimum Test Protocol:

    1. Fill at least 10 Cartridges/Devices with extract using the filling procedure supplied with the Cartridge/Device samples.
    1. Allow the Cartridges/Devices to stand upright with the mouthpiece pointing upwards for 1 hour. Inspect for cracks and leaks. Photograph any cracks or leaks.
    2. Allow the Cartridges/Devices to remain standing for 5-7 days. Inspect for cracks and leaks. Photograph any cracks or leaks.

LIMITATIONS ON WARRANTIES FOR ALL JUPITER RESEARCH PRODUCTS 

IF A JUPITER RESEARCH PRODUCT IS PURCHASED FROM A SELLER OTHER THAN AN AUTHORIZED JUPITER RESEARCH RETAILER OR RESELLER, THE WARRANTIES SET FORTH ABOVE DO NOT APPLY, AND IN SUCH EVENT JUPITER RESEARCH DISCLAIMS ALL WARRANTIES FOR SUCH PRODUCT, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

With respect to all JUPITER RESEARCH products eligible for warranty pursuant to the terms stated above, any repaired or replacement product will be warranted from the date of purchase of the original product from an authorized JUPITER RESEARCH retailer or reseller or directly from JUPITER RESEARCH, not from the repair or replacement date.

ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY LIMITED TO THE DURATION OF THE LIMITED WARRANTIES SET FORTH ABOVE.

There are no other warranties that extend beyond the warranties set forth above. THE FOREGOING LIMITED EXPRESS AND IMPLIED WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS, AND SIMILAR OBLIGATIONS OF A MANUFACTURER OR SELLER OF GOODS. JUPITER RESEARCH IS NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE USE OF JUPITER RESEARCH PRODUCTS.

No person, agent, retailer, reseller, or other third party is authorized to change, modify, or extend the terms of these warranties in any manner whatsoever. These warranties give you specific legal rights. You may also have other rights that vary from state to state.

WARRANTY PROCEDURES FOR ALL JUPITER RESEARCH PRODUCTS

If a Jupiter Research product is eligible for warranty pursuant to the terms and conditions stated above, Jupiter Research, in its sole discretion, will (1) repair the defect; or (2) replace the defective product with the same or a comparable product.

For Consumers/Retail Purchasers:

If you have purchased your warranted Jupiter Research Cartridge or All-In-One vaporizer from an authorized Jupiter Research retailer or reseller, you must contact the original place of purchase with your original receipt to handle all warranty claims. All purchases of Cartridges/Devices made at an authorized Jupiter Research retailer or reseller are to be brought directly to that particular retailer or reseller for evaluation, not Jupiter Research.

If you have purchased your warranted Jupiter Research Power Supply from an authorized Jupiter Research retailer or reseller, you must contact Jupiter Research directly with your original receipt to handle all warranty claims. All purchases of Power Supplies made at an authorized Jupiter Research retailer or reseller are to be brought directly to Jupiter Research for evaluation.

For Businesses/Wholesale Purchasers:

If you have purchased your warranted Jupiter Research Device directly from Jupiter Research, please contact Jupiter Research for a return materials authorization number at info@jupiterresearch.com. Once the Jupiter Research Customer Support Department determines the product is eligible under a warranty set forth above, a “Return Authorization Number” will be issued to you along with shipping instructions. The Return Authorization Number must be visible on the exterior of the package containing the returned Device in order to be physically received by the warehouse. Issuance of a Return Authorization Number does not mean that Jupiter Research will necessarily accept the warranty claim as valid; conditions that make a Device ineligible for warranty may be identified upon Jupiter Research’s receipt of the returned Device.

If you have any questions regarding the warranties described above, please contact your nearest authorized Jupiter Research retailer or reseller, or the Jupiter Research Customer Support Department at info@jupiterresearch.com.

Last Revised December 29, 2021. This Limited Warranties section applies both to licensed businesses purchasing wholesale products and to retail purchasers/consumers who purchase through the retailers.

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